General conditions of Sale

By placing an order on the webshop of the Genoni museums managed by Giunone Soc Coop, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions described below.

How to purchase tickets

With a single transaction, users can purchase a maximum of 10 tickets.
Ticket availability is subject to change until the transaction is completed with payment.
The purchase of the ticket is completed with the payment and the subsequent confirmation of the success of the operation.
Once the transaction completed with payment is complete, it is no longer possible to change or cancel the reservation.
Payment can be made by VISA, MasterCard, Amex credit card, following the instructions available on the site.
The credit card transaction takes place through the purchase system created with Woocommerce which uses the secure Sumup server, at no stage of the purchase procedure the ticketing system or the back office staff members are able to know the number of customer’s credit card, the sending and exchange of data takes place on a protected and encrypted internet connection according to the most advanced service management standards

Confirmation of purchase

If the payment is successful, the system displays a purchase confirmation containing the transaction identification code.
At the same time, the user receives a purchase confirmation email indicating the type of tickets purchased, the price paid, and the ticket collection method.

How to collect tickets

Tickets can be collected at the museum ticket offices upon presentation of the purchase confirmation email, which serves as a voucher.
Tickets can also be collected by someone other than the person named in the email.

Exclusion of the right of withdrawal

We inform you that having the Contract as its object the provision of services relating to leisure time that the Organizer undertakes to provide on a specific date, the Contract, pursuant to art. 59, paragraph I, lett. n) of the Consumer Code, the right of withdrawal provided for by art. 52 of the Consumer Code. The Customer will therefore not be able to exercise this right in relation to the purchase of the Entrance Tickets.

Reimbursement

In the event of a waiver by the user or an incorrect purchase, there will be no refund of the price of the ticket paid. Furthermore, no refunds are provided for tickets that have been purchased but not collected.
Once confirmed, bookings cannot be modified.

Reduced ticket

There is a reduction for young citizens of the European Union from 18 to 25 and over 65. The tickets that give the right to the reduction must be shown when collecting the tickets.

Combined ticket

Cumulative ticket holders must keep the coupon until all the museums and sites have been visited. The ticket can only be activated at all museums and sites of the museum system of the Municipality of Genoni.

Free ticket

Free museum admission is provided for:
All children under 12 years of age. Visitors under the age of 12 must be accompanied.
Temporary and permanent teachers serving in Italian public or state-equivalent schools. To prove their service status, teachers must present appropriate documentation issued by MIUR at the ticket office. No other documentation will be accepted nor will it be possible to issue a self-certification. In the event that the MIUR documentation is not presented, the full ticket must be paid.
Tourist guides in the exercise of their professional activity must exhibit a valid license, issued by the competent authority.
Tourist interpreters, when their work is needed alongside the guide, must show a valid license issued by the competent authority.
The staff of the Ministry for Cultural Heritage and Activities.
The members of ICOM (International Council of Museums).
Reasons for study and research, attested by school or university institutions, academies, research institutes and Italian or foreign culture, by bodies of the Ministry for Cultural Heritage and Activities, or for particular and motivated needs, the heads of institutes can allow subjects who request free admission for specific periods.
The handicapped and a family member or other companion who proves his / her membership in social and health assistance services.
Journalists enrolled in the professional register and foreign journalists included in the special lists attached to the register of journalists (articles 26, 27 and 28 of the law 3/2/1963, n. 69), upon presentation of a valid membership card ‘order of journalists (the cards must be equipped with the annual stamp affixed by the order of journalists or the relative “stamp” referring to the current year).
The tickets that give the right to free tickets must be shown when collecting the tickets.
For children under six (even outside the EU) admission is free and it is not necessary to book.

The free admission is valid only for admission tickets to museums.

OTHER PRODUCTS

Returns and Refunds Policy

Right of Withdrawal (Art. 52 et seq. of the Consumer Code)

Pursuant to Legislative Decree 206/2005, customers purchasing as a consumer have the right to withdraw from the purchase, without having to provide any reason, within 14 days of product delivery.

To exercise the right of withdrawal, simply send a communication via email to info@museumshop.inlandsardinia.it indicating:

first and last name
order number
products for which you intend to exercise the right of withdrawal

You will receive a confirmation with instructions for the return.

Conditions for returning products

The right of withdrawal is valid only if the products are returned:

intact and unused
in their original packaging
complete with any accessories, labels, manuals, or free gifts received

Returns of items that are damaged, used, or missing components will not be accepted.

Products excluded from the right of withdrawal (Art. 59 of the Consumer Code)

The right of withdrawal does not apply to:

personalized products or those made to order
sealed products that cannot be returned for hygienic reasons once opened
digital products already downloaded or activated
sealed books or catalogs that have been opened

Return shipping costs

Return shipping costs are borne by the customer, except in the case of a shipping error or defective product.
The customer is responsible for the packaging and shipping of the product to our warehouse.

Return address:
Giunone Società Cooperativa – Museum Shop
Via CHIESA, 7
09054 – Genoni (SU)

Refunds

Once the return has been received and verified, we will issue a refund within 14 days using the same payment method used during the purchase, unless otherwise agreed.

The refund will cover:

the price of the returned products
not the shipping costs of the original order (Art. 56 of the Consumer Code), except for standard shipping included or errors attributable to the seller.

Defective or incorrect products

In case of:

defective product
product damaged during transport
product different from the one ordered

the customer is entitled to a free replacement or, if unavailable, a full refund.
The report must be sent within 48 hours of delivery with a photo of the defect to:
coopgiunone@yahoo.it

In these cases, return costs are borne by the seller.

Processing times

Confirmation of receipt of withdrawal request: within 48 hours
Verification of returned product: within 5 working days
Refund: within 14 days of receipt of the return

Terms and conditions of the service